Vendor Name
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IDSync |
Service Name
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Active Directory Cloud Portal (ADCP) |
IMC Category
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ELEVATOR PITCH
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| For IT service providers including MSP’s and end user IT or HR departments that have a need to enable secure but limited access to Active Directory using the convenience of an internet browser, without the time delay and overhead of direct login to AD requiring AD user accounts, VPN’s and RDP software, the risky use of shared passwords by multiple IT service people or the over provisioning of AD “rights” and “privileges” to level 1 help desk staff.
IDSync’s Active Directory Cloud Portal (ADCP) is a more efficient and secure way for those with help desk responsibilities to gain secure but limited access to Active Directory records. A way for service providers or larger help desks to reduce support costs, improve customer satisfaction and minimize risk and liability associated with distributed management of Active Directory records. |
WHY WOULD A CUSTOMER PAY FOR THIS?
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| For an internal or external IT service provider to distinguish themselves as a service, cost & security conscious provider that used tools suitable for customers demanding fast response to end user requests and auditable/accountable service provider transactional events including enabling compliance with regulatory requirements. Many industries including health, financial and government industries are higher priority but the need to limit access to user identity and personal information and then track and audit those security sensitive transactions also applies to those firms subject to HIPPA, SOX, PCI, FISMA, GLBA, GDPR regulatory requirements. |
Elevator Pitch for New MSP
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| Take the high road to better customer security while lowering your cost of running your help desk operations. Distinguish yourself as a service provider by providing secure and auditable AD management services in a convenient web browser format. All customers, all active directories, All users, simultaneously available to help desk staff via the ADCP Cloud Console.
No need for separate Active Directory user accounts, shared passwords, separate logins etc. Ability to monitor and account for all transactions and all changes/ actions made to AD records via ADCP. In short, lower risk, lower cost, faster customer service. |
Elevator Pitch for New Reseller
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Top 5 Features
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Benefits to Enduser
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- Real-time, Event driven information
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Changes made in the AD Cloud Portal are immediately reflected in on-premise Active Directory and recording in audit log of individual accountability. |
- Simple to use
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AD user changes are very simple, no need for AD training. Can be used by level 1 help desk or even department managers in a secure and managed way. |
- Fast(est) Technique for remote management of AD
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Fastest way to respond to end user requests for password resets. No VPN, RDP, or port changes required. All MSP AD’s with all AD users, immediately available to help desk staff via login to Ingram Marketplace. |
- Security Studio for Access Control
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“Security Trimmed User Access” means very granular & tight administrative control of who can access AD, what they can do, and to which records they can view or change. |
- Designed for Flexible MSP End User use
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Access to AD records can be shared between MSP and customer so that each has appropriate level of access and they can both use the system interchangeably going so far as to hand access to department heads and HR as well as IT service staff. |
Enduser Profile
(Who has the problem or pain?)
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Benefits to Customer for Solving the Problem
(Increase X or Decrease Y)
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| Industry Vertical(s): No specific vertical but especially applicable to regulated industries or customers highly sensitive to |
For MSP’s and customers who need to distribute variable and auditable access to Active Directory including service providers, internal IT staffs, Human Resources, Department supervisors. |
| Size: |
Reduced labor, faster customer service, happier end users, more secure logins to Active Directory, more secure |
| Business model: (if applicable) |
Enables compliance with HIPPA, SOX, PCI, FISMA, GLBA, GDPR |
| Roles: MSP’s, IT and Security Managers responsible for Active Directory administration and changes to Active Directory records. |
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| Problems: (by role, if applicable) |
High Risk, High liablity, slow access to Active Directory |
Probing Questions
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Your Response
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- How do you do it now?
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Legacy methods of VPN, RDP, firewall port changes are antiquated techniques that lend themselves to rampant password sharing and security violations. ADCP fixes all of this by enabling AD access via light weight, secure, internet web browser allowing secure access from anywhere withou |
- Is there anybody who share passwords for Access to Active Directory
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ADCP makes it easy for everybody to have their own password for exactly the level of access needed to perform their role. |
- If somebody makes a change to Active Directory record, do you know exactly who and what was changed?
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The ability to audit changes is important to many business and security regulations and standards but further is important for potential liability reasons for those who want to be able to account for their actions in Active Directory and don’t want to be accursed of making changes they did not participate in. |
- Do you use VPN or RDP to gain access to customers Active Directory
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Slow, expensive, requires access to very specific tools at the time of need limiting mobility and requiring distribution of these tools to all who need them. |
- Do you need access to multiple Active Directories at the Same time.
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For service providers who work with multiple customers at the same time, having quick access to ALL user data for ALL customers at same time is important |
