Systems Impacted: IDSync Cloud Billing
Audience: Autotask and Connectwise Cloud Billing
Issue(s) Addressed: New Feature
Description of Issue: The ODIN/Ingram Cloud Marketplace system sometimes reports both billed and non-billed resources to the IDSync Cloud Billing system. As a result, sometimes items are listed on the “mapping screen” that a MSP does not intend to bill to their customers. For these non-billed items, it is desirable to have a way to ignore and hide those items.
Resolution: A new feature was released on 1/25/2019 to enable Cloud Billing customers to hide resources from both the mapping screen and the reporting screens within the Cloud Billing system. You can read more about this feature at: