Systems Impacted: IDSync Cloud Billing
Audience: Connectwise Cloud Billing
Issue(s) Addressed: Addition Rollup
Description of Issue: Under circumstances, it is possible for a Connectwise MSP to close new invoices before the IDSync system was able to detect these new invoices. As a result, the invoices were ignored for purposes of triggering a “rollup” of additions for a given agreement in Connectwise.
Resolution: IDSync’s synchronization process was modified to pull both open and closed invoices to ensure that no invoices would be missed by the rollup process.